Lead Scheduling Specialist

Are you looking for the best place to work?  Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky Chamber of Commerce, based on surveys of our employees!

Are you passionate about serving in an environment of shared purpose and shared goals while driving the ARC mission and values to excellence for our clients, patients and team members?  ARC has been leading the way and has become one of the fastest growing healthcare systems in Kentucky (and beyond!) in addiction treatment, mental health services and improving lives by creating opportunities for people to discover hope and live their God-given destiny!

ARC is ready to offer you “The B.E.S.T. of ARC” (Balance, Energy, Safety, Training) on day 1 when you enter through our doors.  ARC is a thriving, dynamic, and fast-paced healthcare system environment where compassion, accountability, respect for the dignity of life, entrepreneurship,  and stewardship are key elements of every thing we do!

We are hiring a Lead Scheduling Specialist for our growing team!  The Lead Scheduling Specialist performs various functions, including helping to foster smooth operations in the health organization where they work. They achieve this by coordinating appointments and rescheduling them as needed in a high volume environment.
 

Key Responsibilities:

• Knowledge and competency in problem solving, stress management, ethics and team building.
• Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the job description which are related to work as a member of an addiction treatment team.
• Responsible for entering instructions needed for scheduling in the electronic medical record
• Provide support for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation
• Provide Support for collecting existing and new patient information when needed for running KASPER reports
• Provide support in maintaining and updating patient medical records
• Responsible for entering data into various electronic systems, as well as maintaining the integrity and accuracy of the data
• Utilize appropriate schedule codes in scheduling for patients with appropriate provider and time/location slot
• Provide support in scheduling outside referrals
• Ensure suitable follow-up appointments are scheduled on a weekly basis
• Provide support to other members of the department as needed.
• Ability to prioritize work- and work-related responsibilities.
• Ability to interact with staff in a professional manner.
• Ability to maintain confidentiality and handle crisis situations in a calm and supportive manner
• Ability to exhibit professional and courteous behavior, consistent with the ARC mission statement, when interacting with persons of varying backgrounds and education levels to create a safe and healthy relationship with clients served 
• Manage/Lead support staffs function/duties
• Manage/Lead day to day schedules and troubleshoot discrepancies
• Manage Employee Time Sheets

The above is intended to be a general outline of job duties and not a complete list.

Key Experience and Education Needed:

• High School Diploma or equivalent. 
• Experience with Substance Abuse/Mental Health

Other Qualifications to be Considered:

• Proficiency with EHR, Microsoft Office and speech recognition software
• Previous experience in hospital or other health care setting
• Excellent written and verbal communication skills
• Strong critical thinking skills
• Ability to work and thrive in pressure situations
• Punctual and reliable disposition
• Superb listening and time management skills
• Able to type 90 WPM
• Knowledge and competency in problem solving, stress management, professional ethics and team building.
• Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the job description which are related to work being completed.
• Attention to detail
• Be well organized
• Ability to prioritize work- and work-related responsibilities.
• Ability to interact with staff in a professional manner.
• Ability to coordinate and manage multiple tasks with attention to detail.
• Ability to maintain confidentiality and handle crisis situations in a calm and supportive manner
• Ability to exhibit professional and courteous behavior, consistent with the ARC mission statement, when interacting with persons of varying backgrounds and education levels to create a safe and healthy relationship with clients served 
• Adhere to Confidentiality requirements as outlined in 42 CFR, Part 2.
• Ability to sit and/or stand for long periods of time
• Ability to read detailed health records 
• Ability to lift and carry up to 10 lbs.
• Ability to operate computer and other equipment in the office
• Must have sufficient mobility to move around the office and the community

ARC full-time employees enjoy very attractive benefits packages for employees and their families to include health, dental, vision, life insurance, a wide array of ancillary insurance products for life’s needs, 401(k) plan with company matching and to ensure the work-life balance - generous paid vacation, sick, holiday and maternity/paternity leave policies.

Come join ARC and transform lives anchored in strong family relationships, social responsibility and meaningful career paths by empowering our nationally recognized crisis to career model!

Addiction Recovery Care, LLC and its affiliated entities are an equal opportunity employer.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.