IT Specialist

 Thank you for considering a career at Addiction Recovery Care, LLC (ARC)

We have an exciting opportunity for you!

Would you like to take your career to the next level and join our team, a nationally recognized and rapidly expanding company that is making a difference in the lives of thousands? The IT Specialist is an important role within our organization as they are responsible for installing, configuring, maintaining, and troubleshooting a wide range of software and hardware used throughout the company's operations. This position offers a chance to work in a dynamic team, with each person having a set of gifts. We offer the ability to learn and grow in your knowledge of IT Systems while working in a Healthcare IT setting. If this sounds like you, we invite you to apply for immediate consideration.

We offer a unique portfolio of employee benefits

We are dedicated to providing employees the support they need and deserve both at work and in their personal lives.  At ARC, we offer an attractive and affordable insurance package for employees and their families, including, health, vision, and dental insurance.  Additionally, we offer a wide array of ancillary insurance products including life, accident, critical illness, and short/long term disability insurance. Our employees enjoy generous paid vacation, sick, holiday, and maternity/paternity policies.  For employees who would like to plan for their financial future, an optional employer-sponsored retirement plan (401k) is available with a 3% employer match. All these benefits and more along with the opportunity to work in a safe, friendly, and supportive work environment are available with a career at ARC.

What qualifications you will need 

• High School GED 
• Computer certifications are preferred 
• Drivers License 
• Possess strong knowledge of computers, computer programs and experience as an administrator within these environments. 
• Ability to work independently with minimal supervision 
• Ability to prioritize work and work-related responsibilities on a strict deadline. 
•  Must have the ability to interact with staff and persons served/clients in a professional manner. 
• Ability to coordinate and manage multiple tasks with attention to detail and organization.
• Ability to document detailed processes. 
• Knowledge of addictions preferred. 
• Knowledge and competency in problem-solving, stress management, ethics, and team building. 
• Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the job description which are related to work as a member of an addiction treatment team. 

What you will do in this role

•  Acts as software and hardware support to the entire enterprise, providing technical assistance to all ARC/Odyssey employees.
• Responds to user requests for service and determines the nature and extent of support needed.
• Provides support or refers to the appropriate staff member.
• Installs, configures, maintains, and troubleshoots a wide range of software and hardware used throughout the company's operations. Performs hardware/software upgrades to existing computer equipment as needed. 
• As a member of the IT staff, responds to hardware problem calls on-site or over the phone for users.
• Investigates error messages and determines resolution.
• Calls software vendors or accesses online technical support to obtain software updates.
• Investigates appropriate areas of potential problems and determines resolution. 
• Act as an administrator of various systems and platforms used by the company. As an administrator, the IT Support Specialist is responsible for creating and maintaining user accounts, as well as password resets and troubleshooting logins. 
• Responsible for accurate and efficient networking of company devices. This includes but is not limited to running cables, connecting and configuring network devices, setting up routers, etc. 
• Strong technical knowledge of networking concepts and configurations. 
• Ability to lift up to 50lbs, climb ladders and work on your feet for the duration of your shift. 
• Accountable for ensuring continuity of computer system services for computer users by providing technical expertise, assistance to install computer software products, modify/repair hardware, and troubleshooting PC and network technical problems. 
• Occasional travel out of town for extended periods of time. 
• Travel up to 300 miles a day. 
• Work extended hours with minimal notification. 
• Other duties as assigned by supervisor  

What Addiction Recovery Care (ARC) is all about

Our mission – We create opportunities for people to discover hope and live their God-given destiny. 

At ARC, our hope is to allow everyone we serve to achieve their full human potential and flourish in all their endeavors.  Our nationally recognized Crisis to Career model is shaping the future of the individuals we serve to prepare them to live a life of abundance and flourish by incorporating the best practices of clinical drug addiction treatment with vocational training programs.  We operate a network of over 30 vibrant and supportive residential, outpatient and online treatment programs. Our recovery programs establish emotional health, physical wellness, and spiritual growth in those we serve. Our hope is to see transformed lives anchored in strong family relationships, social responsibility, and meaningful careers. 

Addiction Recovery Care, LLC is an equal opportunity employer.