IT Specialist

Are you looking for the best place to work?  Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky Chamber of Commerce, based on surveys of our employees!

Are you passionate about serving in an environment of shared purpose and shared goals while driving the ARC mission and values to excellence for our clients, patients, and team members?  ARC has been leading the way and has become one of the fastest-growing healthcare systems in Kentucky (and beyond!) in addiction treatment, mental health services, and improving lives by creating opportunities for people to discover hope and live their God-given destiny!

ARC is ready to offer you “The B.E.S.T. of ARC” (Balance, Energy, Safety, Training) on day 1 when you enter through our doors.  ARC is a thriving, dynamic, and fast-paced healthcare system environment where compassion, accountability, respect for the dignity of life, entrepreneurship,  and stewardship are key elements of everything we do!

We are hiring an IT Specialist to our growing team! The IT Specialist is an important role within our organization as they are responsible for installing, configuring, maintaining, and troubleshooting a wide range of software and hardware used throughout the company's operations. This position offers a chance to work in a dynamic team, with each person having a set of gifts. We offer the ability to learn and grow in your knowledge of IT Systems while working in a Healthcare IT setting. If this sounds like you, we invite you to apply for immediate consideration.

Key Responsibilities

• Acts as software and hardware support to the entire enterprise, providing technical assistance to all ARC/Odyssey employees.
• Responds to user requests for service and determines the nature and extent of support needed.
• Provides support or refers to the appropriate staff member.
• Installs, configures, maintains, and troubleshoots a wide range of software and hardware used throughout the company's operations. Performs hardware/software upgrades to existing computer equipment as needed. 
• As a member of the IT staff, responds to hardware problem calls on-site or over the phone for users.
• Investigates error messages and determines resolution.
• Calls software vendors or accesses online technical support to obtain software updates.
• Investigates appropriate areas of potential problems and determines resolution. 
• Act as an administrator of various systems and platforms used by the company. As an administrator, the IT Support Specialist is responsible for creating and maintaining user accounts, as well as password resets and troubleshooting logins. 
• Responsible for accurate and efficient networking of company devices. This includes but is not limited to running cables, connecting and configuring network devices, setting up routers, etc. 
• Strong technical knowledge of networking concepts and configurations. 
• Ability to lift up to 50lbs, climb ladders and work on your feet for the duration of your shift. 
• Accountable for ensuring continuity of computer system services for computer users by providing technical expertise, assistance to install computer software products, modify/repair hardware, and troubleshooting PC and network technical problems. 
• Occasional travel out of town for extended periods of time. 
• Travel up to 300 miles a day. 
• Work extended hours with minimal notification. 
• Other duties as assigned by supervisor  

Key Experience and Education Needed:

• High School GED 
• Computer certifications are preferred 

KNOWLEDGE/SKILLS/ABILITIES:

• Drivers License 
• Possess strong knowledge of computers, computer programs and experience as an administrator within these environments. 
• Ability to work independently with minimal supervision 
• Ability to prioritize work and work-related responsibilities on a strict deadline. 
•  Must have the ability to interact with staff and persons served/clients in a professional manner. 
• Ability to coordinate and manage multiple tasks with attention to detail and organization.
• Ability to document detailed processes. 
• Knowledge of addictions preferred. 
• Knowledge and competency in problem-solving, stress management, ethics, and team building. 
• Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the job description which are related to work as a member of an addiction treatment team. 

ARC full-time employees enjoy very attractive benefits packages for employees and their families including health, dental, vision, life insurance, a wide array of ancillary insurance products for life’s needs, a 401(k) plan with company matching and to ensure the work-life balance - generous paid vacation, sick, holiday and maternity/paternity leave policies.

Come join the ARC team and transform lives anchored in strong family relationships, social responsibility, and meaningful career paths by empowering our nationally recognized crisis to career model while being your B.E.S.T.!

        Addiction Recovery Care, LLC and its affiliated entities are an equal opportunity employer.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.