Service Coordinator

Are you looking for the best place to work?  Join ARC Health Systems, LLC  which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky Chamber of Commerce, based on surveys of our employees!

Are you passionate about serving in an environment of shared purpose and shared goals while driving the ARC mission and values to excellence for our clients, patients and team members?  ARC has been leading the way and has become one of the fastest growing healthcare systems in Kentucky (and beyond!) in addiction treatment, mental health services and improving lives by creating opportunities for people to discover hope and live their God-given destiny!

ARC is ready to offer you “The B.E.S.T. of ARC” (Balance, Energy, Safety, Training) on day 1 when you enter through our doors.  ARC is a thriving, dynamic, and fast-paced healthcare system environment where compassion, accountability, respect for the dignity of life, entrepreneurship,  and stewardship are key elements of everything we do!

We are hiring a Services Coordinator for our growing team. The Services Coordinator helps in assisting services operations . This individual will understand complex business challenges, define strategic solutions, and execute cross-functionally to achieve objectives. Along with these responsibilities, the Services Coordinator will assist in reporting on the clinical, medical, and TCM efficiencies and evaluation of all ARC healthcare services, analyzing efficiencies, recognizing barriers, and training in new systems and programs which ensure the highest level of quality service is provided to patients and employees. 

Key Responsibilities:

• Analyzing and reporting metrics for Clinical and Medical services. 
• Executing and reporting data analytics in order to drive accountability and quality service delivery to clients. 
• Provide strategic and operational data that drives business transformation and contributes to our growth goals 
• Collaborates with center administrator to understand complex business challenges and define solutions 
• Full accountability for successful project delivery and demonstrated business impact in critical strategic projects 
• Responsibility for the superior quality of business transformation outputs, including presentations, data analysis and content 
• Accountable for the organization’s healthcare and clinical reporting to ensure quality for care and high performance 
• Accountable to ensure ARC remains focused on its mission of creating opportunities for people to discover hope and live their God-given destiny and it’s five core values of compassion, accountability, respect for the dignity of life, entrepreneurial innovation, and stewardship. 
• Other duties as assigned by the supervisor. 

Key Experience and Education Needed:

• High School Diploma required; Bachelor's degree in Business or related field preferred 
• 5 years of experience in the healthcare or technology industry, ideally in positions that require transformational, progressive strategy/innovation/operational optimization experience.
• Expertise in understanding the dynamics, drivers and market forces shaping healthcare technology
• Proven track record in business transformation (with tangible results) 
• Expertise in recommending, influencing, and facilitating organizational, business, and process change throughout by applying appropriate change management tools and techniques 
• Ability to effectively guide others, model adaptability, and inspire strong organizational performance through periods of transformation, ambiguity, and complexity 
• Oversight of the planning, assignment, and execution of process improvement projects, analyzing business needs and priorities, monitoring workflow and prioritization of work, and ensuring resources are effectively and efficiently deployed 
• Possession of excellent data analysis skills that produce insights that drive business results and the ability to clearly define key performance indicators and implement measurement process
•  Leadership support for problem definition, identification of avenues of approach, identification of applicable resources, and execution of tasks 
• Expert-level capabilities with PowerPoint, Excel, and Word are required 
• Project management training and/or certification preferred 
• Demonstrated ability to work across functional and geographic boundaries 
• This position may require up to 25% domestic travel 

ARC full-time employees enjoy very attractive benefits packages for employees and their families to include health, dental, vision, life insurance, a wide array of ancillary insurance products for life’s needs, 401(k) plan with company matching and to ensure the work-life balance - generous paid vacation, sick, holiday and maternity/paternity leave policies.

Come join ARC and transform lives anchored in strong family relationships, social responsibility and meaningful career paths by empowering our nationally recognized crisis to career model!

Addiction Recovery Care, LLC and its affiliated entities are an equal opportunity employer.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.