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Jobs at Addiction Recovery Care

Intake Coordinator

Location: Louisa, KY

Department: Intake

Type: Full Time

Min. Experience: Mid Level

Addiction Recovery Care is currently searching for an Intake Coordinator. The Intake Coordinator will effectively service each admission inquiry expeditiously with compassion and accuracy. Intake Coordinators will be expected to perform optimally at all times, while giving each case/call the importance and attention that it deserves.

 

Job Duties: Effectively service each admission inquiry expeditiously with compassion and accuracy. Intake Coordinators will be expected to perform optimally at all times, while giving each case/call the importance and attention that it deserves.

  • Responsible for all phases of the admissions process
  • Complete phone screenings and acquire all necessary documentation for an admission
  • Maintain notes in CRM and EMR which record the nature of all received communication and action taken as well as any paperwork received or requested
  • Assist in referrals to other facilities and interventionists
  • Arrange transportation if needed
  • Accurately relay payment information necessary for admission and clients transferring to another level of care
  • Update resident database and referral sources
  • Conduct tours for prospective residents and their families
  • Keep all resident information confidential in accordance with HIPAA standards and guidelines
  • Assist clinicians with correspondence
  • Complete all Daily Scheduled Tasks on a day to day basis

Qualifications:

  • Bachelor's Degree (B.S., B.A., or B.S.N.) from a four year accredited college or university
  • High competency in telephone communications (prior experience in a call center environment is a plus)
  • Proficient documentation skills
  • Demonstrates the ability to understand and react effectively to the changing needs of families and clients 
  • Ability to work independently and within a team
  • Appropriate time management skills
  • Ability to multi-task and appropriately prioritize responsibilities in a fast-paced environment, with strong focus on attention to detail, and excellent communication skills
  • Accurate and fast computer skills
  • Ability to work weekends and evening
  • Computer literacy and working knowledge of EMR (Electronic Medical Record), CRM (Client Relations Manager), Microsoft Word, Excel, and Outlook
  • Ability to work in a fast-paced environment with a focus on serving those with serious addiction issues
  • Prior experience in the substance abuse treatment field is preferred

 

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